PatternPix Support

Subscriptions are managed by Apple. On your iPhone or iPad:

1. Open Settings and tap your name.
2. Tap Subscriptions and choose PatternPix.
3. Tap Cancel Subscription.

You keep paid features until the end of the period you paid for. Deleting the app does not cancel your subscription.

Apple handles refunds for App Store purchases. Go to reportaproblem.apple.com , sign in, and choose the purchase you want to report. We cannot issue refunds directly, but we are happy to help if you are unsure what to do.

Open the subscription screen in the app and tap Restore Purchases. Make sure you are signed in to the same Apple ID that made the purchase. If it still does not work, email us with a screenshot of your receipt from Apple.

• Allow camera access: Settings > PatternPix > Camera.
• Use a well-lit room and move your device slowly so it can detect walls, floors and tables.
• Point at plain, non-shiny surfaces where possible.
• Check that your device supports AR and is running the latest iOS.
• Close and reopen the app.

The AR preview is a guide only. Colours and scale on screen may differ slightly from the finished product.

Free exports include a watermark, and SVG export is part of the paid plan. You can see what is included on the subscription screen in the app.

It depends on your licence. The Personal Licence is for non-commercial projects, and the Commercial Licence covers products and services you sell. Please read section 4 of our Terms of Use for the full details.

Designs are saved on your device, and in iCloud if you have turned on sync. If you delete the app without iCloud sync, designs stored only on the device are removed. Try to export important designs to Files or Photos as a backup.

Email us at rubellite@write.me with the subject "Data request" and tell us what you would like. See our Privacy Policy for your rights.